top of page

Privacy & Data Security Policy

Privacy Policy

This Privacy Policy explains how (“we”) use any personal information we collect about you.



- Who we are

- What information do we hold?

- How will we use the information about you?

- Who we might share your information with

- Marketing

- Your Rights

- How long we keep your information for

- Access to your information and correction

- Other Websites

- Drop Shipping Security

- How we use cookies

- Security

- Changes to our privacy policy

- How to contact us


Who are we

When we say ‘we’ or ‘us’ in this policy, we are generally referring to Custom Coffee which is a trading name of 918 Coffee Co Ltd:

- 918 Coffee Co Ltd, The Coffee Hub, Semley Industrial Estate, Shaftesbury, Dorset SP7 9AN

It also includes any other businesses we add to this group in the future.

What information do we hold?

- Information that you provide to us such as your name, address, telephone number, email address, bank account, payment card details and any feedback you give to us, including by phone, email, post, or when you communicate with us via social media;

We retain information about the services that we provide to you (including for example, the things we have provided to you, when and where, what you paid, the way you use our products and account login details, including your account number and password.

As you move around our website, we will collect technical information about your visit, such as which pages you visit, how often you visit and what links you click on, the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, operating system, and platform.

We retain your contact details and details of the emails and other electronic communications you receive from us, including whether that communication has been opened and if you have clicked on any links within that communication. We want to make sure that our communications are useful for you, so if you do not open them or do not click on any links in them, we know we need to improve our communications with you.

We retain information from other sources such as specialist companies that provide customer information (like credit reference agencies, fraud prevention agencies, claims databases marketing and research companies) social media providers, as well as information that is publicly available.

How will we use the information about you?

The information we collect may be used to:

- Make available our Services and Products to you;

- Process your orders;

- Take payment from you or give you a refund;

- Personalise your website experience, for example by understanding your location or how you use our website to provide you with personalised offers;

- Help us ensure that our customers are genuine and to prevent fraud;

- Conduct market research, either ourselves or with reputable agencies;

- For statistical analysis;

- Help us understand more about you as a customer, the products, and services you consume, the way you consume them and how you shop on the 918 Coffee Co Ltd website, so we can serve you better;

- Find ways to improve our Services and websites;

- Contact you about products and services from us and other suppliers;

- Provide you with online advertising;

- Help answer your questions and solve any issues you have.

Who might we share your information with?

- We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or financial information.

However, we may share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

- Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies

- Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business

- Credit reference agencies, law enforcement, leasing companies and fraud prevention agencies, so we can help tackle fraud


We would like to tell you about the great offers, ideas, products, and services of 918 Coffee from time to time that we think you might be interested in. If you have said we can, we will send you marketing messages by email, to keep you aware of what we are up to and to help you see and find our products. You can stop receiving marketing messages from us at any time.

You can do this:

- By clicking on the ‘unsubscribe’ link in any email

- By contacting

Once you do this, we will update your profile to ensure that you do not receive further marketing messages. Please note that it may take a few days for all our systems to be updated and you may still get messages from us while we process your request.

Stopping marketing messages will not stop service communications. Service communications can have included receipt of purchase, delivery information and information to support technical issues.

Your Rights

You have the right to access the personal information that we hold about you in many circumstances. This is sometimes called a ‘Subject Access Request.’ If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them, free of charge. Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.

If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it. If you would like to exercise these rights, please contact us as set out below.

You have the right to object to us processing your personal information if we are not entitled to use it anymore, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances. If you would like to exercise this right, please contact us as set out below.

How long will we keep your information for?

We will retain a record of your personal information. This is done in order to provide you with a high quality and consistent service across our group. We will always retain your personal information in accordance with law and regulation and never retain your information for longer than is necessary.

Other Websites

We sometimes provide you with links to other websites, but these websites are not under our control. Therefore, we will not be liable to you for any issues arising in connection with their use of your information, the website content or the services offered to you by these websites. We advise you to consult the privacy policy and terms and conditions on each website to see how each supplier may process your information.

Drop Shipping Services

Our drop shipping services require the collection of client data as well as downstream customer details from our clients to fulfil the requirements of our drop shipping services. Client’s customer order data is collected by API from client websites and used ONLY for the purpose of order creation and fulfilment. We DO NOT actively approach the client’s customers for any purpose relating to product, service, or marketing. All communications are done strictly through the client directly, this includes any notifications of issues, delays, or errors in downstream customer orders. It is then the client's responsibility to notify their customers in turn. We DO NOT take any part in direct notification to the downstream customer for any purpose.

Client details are made visible on the outward sent packages and we DO NOT attach, include, nor in any way advertise our own services or products.

All 3rd party drop shipping client data is captured on our digital software “ship station” which is a cloud-based solution, and this company also has its own secure data protection measures in place, which can be viewed at

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used.

We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


We take security measures to protect your information including:

- limiting access to our buildings to those that we believe are entitled to be there (by use of keycode or keys);

- implementing access controls to our information, password protected computers, encrypted servers, and SSL certificated websites;

- never asking you for your passwords;

- advising you never to enter your account number or password into an email or after following a link from an email.

Changes to our privacy policy

This privacy policy was most recently updated in April 2022.

How to contact us

If you would like to exercise one of your rights as set out above, have a question or a query about this policy or the way in which your personal information is processed, please contact us by one of the following means:

By email:

By post: Compliance & Sustainability Officer, 918 Coffee Co Ltd, The Coffee Hub, Semley Business Park, Shaftesbury, Dorset SP7 9AN

bottom of page